This perspective is the appreciation of the importance of customer and stakeholders satisfaction towards
MATRADE services. Success for MATRADE should be measured by how effectively and efficiently they meet the
need of their of the Customer's and Stakeholders. Customers and Stakeholders include the agency different
market or customer segments, minister, ministry and government agencies that have an impact and influence on
the MATRADE ability to deliver its services.
CAT2
Finance
This perspective measures the ability of MATRADE in its financial stewardship and management which include budget management, revenue growth and mix, cost reduction/productivity improvement, and asset use/investment strategy.
CAT3
Process
This perspective refers to internal business processes of MATRADE, processes are most critical for MATRADE to achieve its customer and financial objectives. The processes include the innovations process, the operations process, and the service follow up process. It will enable MATRADE to understand how well each of their unit is performing, and whether its activities and services are actually contributing to mission outcomes – to the extent expected.
CAT4
People
This perspective includes employee training and development, cultural attitudes around individual self-improvement and effectiveness in people utilisation. In a knowledge-worker enterprise, It is important to understand that learning is more than training. Employee development programs should include mentoring and coaching programs, accompanied by “good” communications media that allow workers to gain ready access to help as it is needed. Effective people utilization includes return on investment and employees productivity.
KPI data is manually added in the achivement count field.
2
KPI data ia automatically added in the achievement count field.
3
KPI data is manually added based on the Excel Template provided and later convert into an Achievement Table. Achievement count will be auto calculated.
4
KPI data is manually added in the Achievement Table. Achievement count will be auto calculated.
5
KPI data is automatically added in the Achievement Table where data is pulled from other internal systems. Achievement count will be auto calculated.
6
KPI data is pulled from other internal systems and certain data is manually added in the Achievement Table. Achievement count will be auto calculated.